Privacy Policy

ZenTalksAI, a subsidiary of Almighty Creation, values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information, particularly regarding our WhatsApp Business API integrations.

1. Information We Collect

a. Personal & WhatsApp Information

We may collect:

• Name, Email address, and Phone number
• Billing information and Account credentials
• WhatsApp message metadata (timestamp, delivery status)
• WhatsApp message content submitted through Flows or campaigns (Note: We do not access personal end-to-end encrypted WhatsApp chats; we only process data and structured inputs explicitly sent by users to our business automated number).

b. Usage Information

We may automatically collect:

• IP address, Browser type, and Device information
• Usage logs, Cookies, and analytics data

c. User Content

Any prompts, messages, documents, or data submitted to our AI services or via WhatsApp may be processed to provide and improve our services.

2. How We Use Your Information

We use collected information to:

• Deliver WhatsApp messages, campaigns, and Flow responses requested by you. We only send WhatsApp messages to users who have provided explicit opt-in consent through our website, Flows, or written authorization.
• Provide and improve our AI services
• Process payments and subscriptions
• Respond to support requests
• Maintain security and prevent fraud
• Comply with legal obligations

3. Data Sharing

We do not sell personal information to advertisers or data brokers.

We may share information with:

• Meta Platforms, Inc. (strictly to provide WhatsApp Business API services and message delivery). Data shared with Meta Platforms may be transferred outside India to servers in the United States or globally for message routing and delivery, as required by the WhatsApp Business API infrastructure.
• Trusted service providers and Payment processors
• Legal authorities when required by law
• Internal teams within Almighty Creation for operational purposes

4. Data Security

We implement reasonable technical and organizational security measures to protect your data. Data is primarily stored on secure servers located in India. However, no online platform can guarantee absolute security.

5. Cookies

ZenTalksAI may use cookies and tracking technologies to improve user experience and analyze website performance.

Users may disable cookies through browser settings, though some features may not function properly.

6. Data Retention

We retain personal data only as long as necessary for operational, legal, or security purposes. WhatsApp campaign logs and interaction histories are typically retained for 90 days unless deletion is requested earlier.

7. Third-Party Services

Our platform may contain links or integrations with third-party services. We are not responsible for the privacy practices of third-party websites or platforms.

8. Your Rights (Including DPDP Act 2023 Compliance)

Depending on applicable law, users may have rights to:

• Access personal data
• Correct inaccurate data
• Request data deletion
• Withdraw consent or object to processing

WhatsApp Opt-Out: Users may opt-out of WhatsApp messaging at any time by replying "STOP" to any of our WhatsApp messages.

Requests for data access or deletion may be submitted through our contact email.

9. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

10. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on our platform.

11. Contact Us

For privacy-related concerns or requests: